Shipping Policy

Effective Date: November 11, 2026

1. Introduction

ABLOOM LIMITED, the operator of the curated home gardening tool e-commerce website www.abloomgarden.com, is fully committed to delivering every trowel, watering can, plant label and other practical gardening helper you order safely, efficiently and reliably to your doorstep, to support you in nurturing your small balcony or backyard green space. This Shipping Policy clearly outlines all our order processing, delivery, shipping fee, and related service rules, designed to bring full transparency and a smooth experience for every gardening enthusiast that shops on our platform. All terms of this policy are aligned with UK local logistics service standards and applicable consumer protection regulations.

Our dedicated contact team for all shipping related enquiries can be reached via the details below at any time:

• Company Name: ABLOOM LIMITED
• Official Website: www.abloomgarden.com
• Contact Email: mossk@abloomgarden.com
• Registered Business Address: 98 Middlecroft Drive, Strensall, York, North Yorkshire, YO32 5YQ, United Kingdom
• Support Telephone: +44 7710 669945

2. Order Processing Timeline

Once you successfully complete your payment on our Site, we will send you an order confirmation email to your registered email address instantly. Our in-house warehouse team, who are all long-time home gardeners familiar with every product we sell, will start processing your order within 1 business day. All ordered items will go through a second quality check before packaging, to confirm there are no manufacturing defects with the gardening tools you selected. We will then pack your order in shock-resistant, eco-friendly corrugated packaging to prevent scratches, dents or breakage during transit.

Please note that order processing does not include weekends and public bank holidays across the United Kingdom. Orders placed after 4PM (UK local time) on Friday will be processed on the next following Monday, to ensure no parcels are left unattended at courier sorting facilities over the weekend.

3. Shipping Coverage and Delivery Timeframes

We currently provide shipping services covering all regions of the United Kingdom, with two standard delivery options for you to select at the checkout page:

1. ‌Standard Free Delivery‌: This free shipping option is available for all orders with a total value of £35 or more. It is fulfilled by our trusted local last-mile courier partner, with an estimated delivery window of 3 to 5 business days after your order is dispatched. For orders under £35, a flat standard delivery fee of £3.99 will be applied at checkout.
2. ‌Express Delivery‌: If you need your gardening tools urgently for an upcoming planting session, you can select our paid express delivery service at checkout for a fee of £7.99. Orders choosing express service will be prioritized for processing, and you can receive your parcel within 1 to 2 business days after dispatch, across most UK mainland areas.

For remote Scottish Highlands, Channel Islands and Northern Ireland regions, delivery may take 1 to 2 extra business days than the above stated timeframes, due to the longer transit distance set by local logistics networks. We will display the estimated delivery date specific to your postcode automatically on the checkout page before you confirm your payment.

4. Shipment Tracking and Delivery Notifications

As soon as your order is dispatched from our warehouse, we will immediately send a shipment notification email to your registered email address, which includes a unique tracking number and the official courier tracking link. You can use this tracking number to check the real-time status of your parcel on the courier’s website, at any time. We will also send you a reminder notification via SMS to your provided contact phone number when your parcel is out for delivery, so you can make sure someone is available at the delivery address to receive the package.

If your tracking information shows the parcel has been marked as delivered but you have not received it, please contact our support team within 2 business days, and we will work with the courier immediately to launch an investigation, locate your parcel, or arrange a reshipment for you if the parcel is confirmed lost.

5. Delivery Notes and Unsuccessful Delivery Handling

Please make sure the delivery address and contact phone number you fill in at checkout is accurate and complete, to avoid unnecessary delivery delays caused by wrong address information. If the courier attempts to deliver your parcel but no one is available to sign for it, they will leave a calling card at your doorstep, which contains information for you to reschedule a redelivery time for free, or arrange to pick up the parcel at your local courier collection point within 7 calendar days. If you do not arrange redelivery or collect your parcel within 7 days, the parcel will be returned to our warehouse. In this situation, you will be required to pay a re-shipping fee to have the parcel sent out to you again.