Terms of Service

Effective Date: November 11, 2026

1. Introduction and Parties to the Agreement

Welcome to the official e-commerce platform of ABLOOM LIMITED, accessible via the website www.abloomgarden.com. This website is a curated marketplace built exclusively for home gardening enthusiasts, offering a full range of carefully tested small gardening tools including garden trowels, watering cans, plant labels, and other essential helpers designed for both beginner hobbyists and seasoned green thumbs.

These Terms of Service constitute a legally binding agreement between you, the user and purchaser visiting or making transactions on our Site, and ABLOOM LIMITED, the registered operator of this platform. By accessing, browsing, creating an account, submitting information, placing an order, or using any feature or service provided on www.abloomgarden.com, you acknowledge that you have fully read, understood, and agreed to abide by every clause outlined in these Terms of Service, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are incorporated by reference as part of this binding agreement.

Our full official contact details for all enquiries, service requests, and official notices under these terms are as follows:

• Registered Company Name: ABLOOM LIMITED
• Official Website Domain: www.abloomgarden.com
• Contact Email Address: mossk@abloomgarden.com
• Registered Physical Address: 98 Middlecroft Drive, Strensall, York, North Yorkshire, YO32 5YQ, United Kingdom
• Customer Support Telephone: +44 7710 669945

If you do not agree with any provision stated in these Terms of Service, you may not access, use, or make any purchases on our platform.

2. Eligibility for Use of the Platform

To create a user account, place an order, or use the transaction services provided on our Site, you must be at least 18 years of age, or have reached the legal age of majority in your local jurisdiction, and possess the full legal capacity to enter into a binding purchase contract. If you are accessing our platform as a representative of a business entity, you confirm that you hold the full legal authority to bind that entity to these Terms of Service, and you agree to take full responsibility for any and all transactions conducted under your business account.

We do not knowingly allow accounts to be registered or orders to be placed by children under the age of 18. If we discover that a user under the age of 18 has submitted personal information and placed an order on our platform without the explicit verified consent of a parent or legal guardian, we reserve the right to immediately suspend the relevant account, cancel all pending unfulfilled orders, and permanently delete all personal data associated with that account in compliance with our data protection rules.

3. User Account Registration and Security

When you choose to create a user account on www.abloomgarden.com, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, active contact phone number, and accurate billing and delivery addresses. You are fully responsible for updating your account settings in a timely manner whenever your personal information changes, to ensure we can reach you with order notifications and deliver your purchased goods to the correct location without avoidable delays.

You are solely responsible for maintaining the confidentiality of your account login credentials, including your unique account password. You agree not to share your account access details with any third party, and you accept full and complete liability for all activities, transactions, and actions that take place under your user account. If you become aware of any unauthorized access to your account, any credential leakage, or any suspicious activity under your account, you must notify our support team immediately via the contact email mossk@abloomgarden.com. We are not liable for any loss or damage arising from your failure to safeguard your account credentials.

We reserve the right to suspend, temporarily restrict, or permanently terminate your user account at our sole reasonable discretion, without prior notice, if we determine that you have violated any clause outlined in these Terms of Service, submitted fraudulent payment information, engaged in abusive ordering behavior, harassed our staff, or misrepresented your personal identity during the account registration process.

4. Product Information, Pricing and Ordering Rules

ABLOOM LIMITED is founded by a team of passionate home gardeners, and every gardening tool listed on our Site, including every trowel, spray bottle, pruner, soil tool, watering can and plant label, is fully tested in real home garden environments to confirm its quality, durability, and suitability for both new gardening beginners and seasoned hobbyists. We make every reasonable effort to display the colors, features, specifications, and functions of our products as accurately as possible on our product pages, but we cannot guarantee that your device’s screen display will be 100% identical to the actual physical appearance of the delivered product, due to variations in individual screen calibration and display settings.

All prices displayed on our Site are denominated in Euros, unless clearly marked otherwise, and include applicable UK Value Added Tax (VAT) at the current standard rate. The displayed product prices do not include applicable shipping fees, which will be clearly calculated and presented to you at the checkout page before you confirm and submit your order. We reserve the right to adjust product prices, update promotional offers, and modify service fees at any time, without prior notice to users. The price that applies to your order will always be the price displayed on the Site at the exact moment you complete the payment process for that specific order.

When you submit an order on our Site, you are making a formal offer to purchase the selected products at the corresponding listed price. Our acceptance of your order is only confirmed when we send you a formal order confirmation email after verifying your payment status. Even if your payment is processed successfully, we reserve the right to decline to process and fulfill your order in circumstances where the product you ordered is out of stock, there is an obvious typographical error on our product pricing page that leads to an abnormally low incorrect listed price, or we have reasonable grounds to suspect that the order is fraudulent or placed for illegal resale purposes. In cases where we cannot fulfill a confirmed order, we will notify you within 3 business days and process a full 100% refund back to your original payment method without any administrative charges.

5. Payment Terms

All payments made on our Site are processed via our authorized, PCI DSS compliant third-party payment service providers. We accept all major internationally recognized payment methods including Visa, Mastercard, Maestro, American Express, and widely used local electronic payment services that cover our UK customer base. You confirm that you are the legal authorized holder of the payment card or payment account you use to settle your order, and you have sufficient available funds to cover the full cost of your order at the time of payment submission.

We do not store the full sensitive payment card details (including full card number and CVV security code) on our own internal servers, for maximum payment security. All payment data is transmitted and processed directly via the encrypted secure connection of our payment service providers. In the event that a payment transaction fails or encounters a processing error, you can contact our customer support team at any time, and we will work with our payment partner to resolve the issue within 3 business days.

6. Intellectual Property Rights

All content published on www.abloomgarden.com, including but not limited to website layout design, original text product descriptions, product photos and demonstration videos, brand logos, graphic elements, site code architecture, and all original written content posted on our About Us page, News section, and blog posts, is the exclusive intellectual property of ABLOOM LIMITED. These works are protected by United Kingdom copyright law, international trademark regulations, and other applicable global intellectual property conventions.

You are not permitted to reproduce, copy, distribute, modify, publicly display, republish, download, store, or transmit any of our protected site content for any commercial or non-personal use, without first obtaining our explicit written authorization. You may not frame any part of our website onto another external third-party platform, or scrape our product data, customer information, or pricing content using automated crawler tools for unauthorized commercial use. Any unauthorized infringement of our intellectual property rights will constitute a breach of these terms, and we reserve the right to pursue all available legal remedies to compensate for any damages caused by such infringement.

7. User Conduct and Prohibited Activities

When you access and use our platform, you agree that you will not engage in any of the following prohibited activities:

1. Upload, transmit, or distribute any malicious software, computer virus, harmful code, or disruptive program that may damage, interfere with, or disrupt the normal operation of our website, our server systems, or the devices of other users on the platform.
2. Attempt to gain unauthorized access to our server systems, the user accounts of other customers, or any non-public confidential data stored on our platform, via hacking, password cracking, or any other unauthorized means.
3. Use our Site and purchased products for any illegal, unlawful, fraudulent, or unauthorized purposes that violate applicable local, national, or international laws and regulations.
4. Harass, abuse, threaten, or harm our customer service staff, warehouse operation teams, or other users of this platform, or post defamatory, offensive, discriminatory, or obscene content in product reviews, customer messages, or any public interactive section of the Site.
5. Submit false, fraudulent, or malicious order claims, including fake damage reports, false non-receipt notifications, or repeated submission of unjustified refund-only requests that violate our published Refund and Returns Policy, with the intent to obtain products without proper payment.
6. Reproduce, duplicate, copy, resell, or exploit any part of our platform services for explicit commercial resale purposes without our prior written commercial partnership authorization.

If we determine that you have engaged in any prohibited activity listed above, we reserve the right to immediately terminate your access to our Site, permanently ban your IP address from accessing our platform, cancel all pending unshipped orders, and if necessary, report your activities to relevant law enforcement authorities.

8. Third Party Links and External Services

Our website may occasionally contain hyperlinks to external third-party platforms, including links to social media pages where we share gardening tips, links to partner gardening communities, or links to trusted product review websites. These external links are provided only for your convenience and reference. ABLOOM LIMITED has no control over the content, privacy policies, or service rules of these third-party websites. We do not endorse or take any responsibility for the accuracy, security, or compliance of any content published on external sites. When you click a third-party link and leave our Site to browse other platforms, your subsequent activities and data submissions are governed by the terms and privacy policies of those external websites, not these Terms of Service. We strongly recommend that you review the relevant rules of every external site you visit carefully before submitting any personal information.

9. Limitation of Liability

To the maximum extent permitted by applicable UK law, ABLOOM LIMITED, our directors, employees, operation partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our Site and our products, including but not limited to lost profits, lost gardening yield, loss of business opportunities, or incidental personal injuries caused by improper operation of our products outside of normal usage guidance. Our total aggregate maximum liability to you for any and all claims arising from your transaction with us shall not exceed the total actual amount you paid to us for the specific order that gives rise to the claim.

Nothing in this clause shall exclude or limit our liability for death or personal injury caused by our proven negligence, fraudulent misrepresentation, or any other type of liability that cannot be lawfully excluded under the provisions of the UK Consumer Rights Act 2015.

10. Modifications to Terms of Service

We reserve the right to update, adjust, or modify these Terms of Service at any time, to reflect changes to our business operation rules, new platform feature rollouts, updated legal regulatory requirements, or operational adjustments. When we make material revisions to these terms, we will post the updated version on this page of www.abloomgarden.com, update the effective date at the top of the document, and send a prominent notification to all registered user email addresses at least 14 calendar days before the revised terms officially take effect. Your continued access to our website and submission of new orders after the effective date of the updated Terms of Service will be regarded as your full acceptance of all the revised provisions.

11. Governing Law and Dispute Resolution

These Terms of Service, and all contractual relationships formed between you and ABLOOM LIMITED through your use of our platform, shall be governed by and construed in accordance with the laws of England and Wales. Any dispute, controversy, or claim arising out of or relating to these terms, the breach, termination, or validity of the agreement, or any product purchase transaction conducted on our Site, shall first be resolved through good faith friendly negotiation between both parties. If the dispute cannot be resolved amicably within 30 days after one party submits the formal dispute notification, either party may initiate formal legal proceedings at the competent courts located in York, United Kingdom.

12. Severability Clause

If any individual clause outlined in these Terms of Service is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable in whole or in part, that specific provision shall be deemed severable from the rest of the agreement, and the remaining clauses of these Terms of Service shall remain in full force and effect, and shall not in any way be affected or impaired by the invalidated provision.

13. Contact for Enquiries

If you have any questions, comments, or concerns regarding any part of these Terms of Service, you may contact our team at any time via our listed contact channels: send an email to mossk@abloomgarden.com, mail a written notice to our registered business address at 98 Middlecroft Drive, Strensall, York, North Yorkshire, YO32 5YQ, United Kingdom, or call our customer support line at +44 7710 669945 during our working hours. We will respond to your enquiry within 14 business days after we receive your message.